FAQs
How can i contact 101% store?
You can email us at support@bethextra101@gmail.com where our support team we be happy to help with your needs
Do we ship worldwide?
Yes!
Where do we ship from
UK
Can i change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. your order can be returned for a full refund after it is received.
What payments methods do you accept ?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments
When will my order be processed ?
All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holiday and sale seasons. We process orders between Monday to Friday. orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note we don't ship on weekends .
How long will it take to ship my order ?
What if i don't receive my order ?
If you have not received your order within 30 days after shipping you are eligible for a full refund.
Will i be charged with customs or taxes ?
The prices displayed on our site are tax-free in pound sterling, which means you may be liable to pay for duties and taxes once u receive your order. import taxes, duties and and related customs fees may be charged once your order arrives at its final destination , which are determined by your local customs office. Payments of these charges and taxes are your responsibility and will no be covered by us. We are not responsible for delays caused by the customs department in your country . For further details of charges, please contact your local customs office.
How do i return an item?
Please contact us at support@
What if the item(s) i receive are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect , missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. we will do our very best to resolve your case as soon as possible .
When will i get a refund ?
All refunds will be credited to your original form of payment. If you have paid by credit card refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will posted to your account . If you haven't received a credit for your account yet here's what to do :Contact your bank/credit card company . It take some time before the refund is posted to your account .